1.Full refund — unused eSIMs
If your eSIM has not been installed or activated, you can request a full refund within 30 days of purchase.
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Legal
Refund Policy
Last updated: October 3, 2026
We want every trip to go smoothly. If something isn't right, here's how refunds work.
2.Technical problems
If your eSIM is installed but can't connect due to a problem on our side and our support team can't fix it, we'll refund you in full or send a replacement — your choice.
3.Not eligible
- eSIMs that have connected and used data
- Incompatible or carrier-locked devices
- Deleting the eSIM from your phone after installation
- Expired plans or unused remaining data
- Fair Use Policy violations
4.How to request
Email support@romalyesim.com with your order number and, for technical issues, screenshots of your settings. We reply within 24 hours.
5.Processing time
Approved refunds go back to your original payment method within 5–10 business days.
Questions? Email support@romalyesim.com.