⚠️ Our system is not working right now. Please do not place an order — wait about 5 days. We're fixing it and will be back soon. Thank you for your patience!
Support
How can we help?
Track an order, install your eSIM, or reach a human.
Track your order
Paste the order ID from your confirmation email to see your eSIM status and QR code.
Install your eSIM in 2 minutes
- 1. Connect to Wi-Fi, then open your confirmation email or track your order above.
- 2. iPhone: Settings → Cellular → Add eSIM. Android: Settings → Network & Internet → SIMs → Add eSIM.
- 3. Scan the QR code (or enter the activation code manually) and label it “ROMALY”.
- 4. When you land, turn on the ROMALY line and enable data roaming on it. Your plan starts on first connection.
Frequently asked questions
Does my phone support eSIM?+
Most iPhones from XS onward, Google Pixel 3+, and Samsung Galaxy S20+ support eSIM. Your phone must also be carrier-unlocked.
How do I install my eSIM?+
On iPhone: Settings → Cellular → Add eSIM → scan your QR code. On Android: Settings → Network & Internet → SIMs → Add eSIM. Install at home on Wi-Fi before you travel.
When does my plan start?+
When the eSIM first connects to a network at your destination — not when you buy it. Install it at home on Wi-Fi.
Do I get a phone number?+
No, plans are data-only. Use WhatsApp, FaceTime or other apps for calls and messages.
Can I keep my regular SIM?+
Yes. Keep your home SIM on for calls/SMS and use ROMALY for data — just switch off data roaming on your home line.
Is this a subscription?+
Never. Every plan is a one-time purchase with no automatic renewal.
I haven't received my QR code+
Check spam, then track your order above with the code from your confirmation email. Still missing? Email us your order number.
Can I get a refund?+
Unused eSIMs are refundable within 30 days. See our Refund Policy for details.
Still stuck? Email support@romalyesim.com with your order ID and we'll sort it out.